AfriMobile App

Yes, the AfriMobile app needs internet access to work. Please make sure you have access to an internet hotspot, wifi, 3G/4G mobile network.

Though optimised for use on low bandwidth networks, please note the bandwidth quality of the underlying internet connection might affect quality of service.

Please make sure you have provided correct details as your phone number or email address during the registration process.

If you’ve double checked and still didn’t receive a code or call back on your mobile then please contact customer service on contactus@afrimobile.co.uk.

Please use the forgotten password options on the AfriMobile app or our website to have your password reset.

For phone number registered users, please note you will need to have the mobile line with you in order to receive the password reset code.

Other email registered users, will have to access the reset code from their registered email addresses.

To have your mobile number presented when making calls to others, please make sure to register your account with your mobile number at inception.

For users who have already registered with an email address, please go to ‘My Profile’ section of the menu to set a phone number. To complete this action, a verification code will have to be sent to the mobile number you want to add.

Once signed in to your account, please go to the account section under the settings where you will see the option to top up your account in the set currency for your user account.

We accept card payments from MasterCard, Visa, and their derivatives as well as Maestro, Delta, Visa Debit, Solo, JCB, American Express and Diners Club.

You can also top up your account by logging in with your user credentials on the mobile app section of our website – www.afrimobile.co.uk.

No. Voucher codes or PINs cannot be accepted as a payment option.

Account top ups can only be done using payment cards on the app or on our website.

Please complete a feedback form on our website or send an email directly to our team on contactus@afrimobile.co.uk.

You can also look through the FAQ section of our website for possible answers to your query.

We look forward to hearing from you for any feedbacks or complaints.

Making international calls from your AfriMobile app is easy. Make sure you have topped up your account and you have enough balance to make a call.

Simply dial your target number (removing any leading zeros) preceded by the destination countries international calling code for example +111 XXXXX or 00111 XXXXX

Our instant messaging feature allows you to share those special moments or important messages through the addition on attachments.

Voice notes can also be recorded and sent to other AfriMobile app users on your contact list. And all these can be done for FREE within the AfriMobile app users community.

Under the voicemail section of your settings, please check the voicemail box in order to receive voicemails from other callers when not available.

You can also set an email address to have all of your voicemails forwarded to whenever they are received.

Personalised greetings can also be set for your voicemail box.

AfriMobile app uses the underlying internet connection on your mobile device so you would not be paying any roaming charges for using the app anywhere in the world.

However when abroad, please make sure to check with your mobile operator for any associated cost of data roaming if you intend to use your mobile network 3G/4G connection.

On free internet hotspots or wifi there will be no associated costs.

• Sign up for MasterCard SecureCode if you are a Mastercard user or Verified by Visa if you own a Visa card
• Ensure you've entered in the right payment details as shown on your card or as set up by your bank for example security (CVV) number on the back of your card, address details, and card numbers.
• If attempting to top up from abroad, were your bankers informed before travelling. If not, please contact your bank.

Should your card payment persistently fail after contacting your bank or card issuer, please contact AfriMobile customer care on contactus@afrimobile.co.uk for further assistance.

For a comprehensive review of your call history, please login in to your account on our website using your user credentials.

First time users of the website with no passwords will have to request one from the login section on the AfriMobile app website.

For a comprehensive review of your top up history, please login in to your account on our website using your user credentials.

First time users of the website with no passwords will have to request one from the login section on the AfriMobile app website.

AfriMobile airtime transfer is easy to use. Please follow prompts under the ‘AfriMobile Airtime Transfer’ section of the menu to complete an airtime transfer transaction.

Airtime transfer can only be done to PREPAID mobiles on over 200 mobile networks around the world.

Please ensure you have enough balance on your account to cover the airtime transfer amount being initiated.

You also need to be sure of the name of the mobile network operator of the recipient number.

Should you have any issues on this service, please contact us to assist.

User account currencies cannot be changed once setup. Please make sure you are making the right choice of currency to manage your account at registration.

ACCOUNT CURRENCIES CANNOT BE CHANGED.

Yes, your account can be closed by deactivating your account under the settings section of the menu.

Please note that you will forfeit any outstanding balance on your account as at the time of account deactivation - please see user terms and conditions for more details.

Kindly also note that we reserve the right to close your user account if used inappropriately as spelt out in the user’s terms and conditions.